Reported illnesses have ranged from mild symptoms to severe illness and death for confirmed coronavirus disease 2019 (COVID-19) cases.

These symptoms may appear 2-14 days after exposure (based on the incubation period of MERS-CoV viruses).

• Fever
• Cough
• Shortness of breath

Click here to watch a video for more information.

If you develop emergency warning signs for COVID-19 get medical attention immediately. Emergency warning signs include*:

• Trouble breathing
• Persistent pain or pressure in the chest
• New confusion or inability to arouse
• Bluish lips or face

*This list is not all inclusive. Please consult your medical provider for any other symptoms that are severe or concerning.

Click here for more information from the CDC.

The Center for Disease Control (CDC) has some tools and information on how you can best protect yourself, co-workers, and your family here. 

Yes. Your plan will cover diagnosis, testing, and treatment associated with the Coronavirus including:

• Coronavirus diagnostic visits: Cigna is waiving out-of-pocket costs for Coronavirus visits with in-network providers, whether at a provider’s office, urgent care center, emergency room, or via virtual care, through May 31, 2020.
• Coronavirus testing: Cigna is waiving out-of-pocket costs for Coronavirus FDA-approved testing. Only a health care provider or hospital can administer the test and send the sample to an approved lab for results.
• Coronavirus treatment: Your plan will cover treatment associated with COVID-19 or similar diseases. Out-of-pocket costs may apply.

If you are asked to pay upfront for either testing or diagnosis, you will be reimbursed once claims are processed.

Please note: Our call and chat response times are longer than usual because of increased volume. For frequently asked questions related to the coronavirus, visit our COVID-19 Resource Center.

Privacy Notice: Cigna has partnered with Buoy Health Inc. (Buoy) to provide these services. Buoy operates the platform and uses information in accordance with its contract with Cigna.

Yes. If your visit is related to screening, diagnosis, or testing for the Coronavirus, your out-of-pocket costs will be waived.

To schedule a virtual care appointment, log in to myCigna.com® or the myCigna mobile app.

Cigna customers can also receive virtual medical care not related to the Coronavirus by physicians and certain providers with virtual care capabilities through May 31, 2020. Out-of-pocket costs may apply.

Contact a PCP: If you’re experiencing mild to moderate symptoms of the Coronavirus, such as fever, dry cough, shortness of breath, contact your Primary Care Provider (PCP). They will advise you on how best to get care, if necessary.

If you are a Cigna customer, you can self-assess your risk for the Coronavirus, check any symptoms you may have, and get directed to care if necessary. Log in to myCigna to get started.

Your PCP can help you understand whether you need testing and the best options for you.

Where you can get tested depends on where you live. Your doctor is the best source because they can work with the local health department and health systems.

You can also visit the CDC to find out what to do if you’re feeling sick

It’s not necessary to order refills ahead of time or to stock up. We will ensure safe delivery of your medications when you need them.

Use the following contact information to reach the home delivery pharmacy you are currently using, as part of your pharmacy benefits:

• Cigna Home Delivery Pharmacy and Express Scripts PharmacySM: 1 (800) 853-3784
• Medicare Customers with Express Scripts PharmacySM: 1 (877) 860-0982
• Accredo (for customers receiving specialty medications): 1 (877) 826-7657

Pharmacists are available 24/7 to answer questions about the safety of your medications, offer counseling and support, and assist with prescription orders.

Due to the Coronavirus, many of our network dental offices have limited appointments to for emergency needs.

A dental emergency generally includes the following symptoms: severe pain, acute infection, swelling, and or persistent bleeding.

Cigna dental customers can find care by calling 1 (800) 997-1654 or by visiting myCigna.com.

Due to the Coronavirus, many of our network vision providers have limited appointments for urgent needs.

Urgent vision care situations may include having a contact lens lost or torn and still in the eye, a sudden onset of vision changes (double vision, blurry vision, wavy vision), or black spots/flashing lights in your vision.

If you’re unsure whether your situation is urgent or an emergency, we recommend calling your PCP for guidance.

Cigna vision customers can find care by calling 1 (800) 997-1654 or by visiting myCigna.com.